UCSF Health Marketing Portal
Notice

Before filing a ticket, please review these important announcements about what kinds of updates can and can’t be made to our .org websites at this time, changes to provider-related information on our .org websites, and more.

  1. UCSF Health Marketing Portal
  2. Website Requests

Website Requests

Your request must pertain to one of the following websites: www.ucsfhealth.org, sfcommunityhospitals.ucsfhealth.org, or www.ucsfbenioffchildrens.org. Other UCSF-related websites are not handled by the UCSF Health digital content team.

  • Provider

    Add provider, Update provider, Remove provider
  • Clinic

    Update clinic page, Add new clinic, Remove clinic
  • Other

    All other requests
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Submit your completed questionnaire via email following the instructions in the document.</p>","callToAction":"Add new clinic","introHtml":"<p>Request that a new clinic be added to the website.</p>","icon":10845,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10845","groups":[9],"key":""},{"id":"73","name":"Add provider","descriptionHtml":"<p><b>What to do:</b><br class=\"atl-forced-newline\">1. <a href=\"https://ucsf.app.box.com/s/0el1sif5oc12z0bi3zx8m9uwkqyndqso\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>See who is eligible</b></a> to have a provider page on ucsfhealth.org or ucsfbenioffchildrens.org.<br class=\"atl-forced-newline\">2. Fill in the fields below and submit your request.<br class=\"atl-forced-newline\">3. Complete the <a href=\"https://ucsf.app.box.com/s/0rrm9lce2pibqd9kcg96ejxgny1g6jvx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Provider Bio Questionnaire</b></a> and submit it following the instructions in the document.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Examples:</b><br class=\"atl-forced-newline\"> • <a href=\"https://www.ucsfhealth.org/providers/dr-emilio-quezada\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>UCSF Health provider page</b></a><br class=\"atl-forced-newline\">• <a href=\"https://kids.ucsfbenioffchildrens.org/providers/dr-neeru-kaushik\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>BCH provider page</b></a></p>","callToAction":"Add provider","introHtml":"<p>Request a provider be added to the site.</p>","icon":10834,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10834","groups":[8],"key":""},{"id":"80","name":"All other requests","descriptionHtml":"","callToAction":"All other requests","introHtml":"","icon":10847,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10847","groups":[11],"key":""},{"id":"79","name":"Remove clinic","descriptionHtml":"","callToAction":"Remove clinic","introHtml":"<p>Request that a clinic page be removed from the website.</p>","icon":10846,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10846","groups":[9],"key":""},{"id":"74","name":"Remove provider","descriptionHtml":"","callToAction":"Remove provider","introHtml":"<p>Request to remove provider from page or site.</p>","icon":10835,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10835","groups":[8],"key":""},{"id":"77","name":"Update clinic page","descriptionHtml":"","callToAction":"Update clinic page","introHtml":"<p>Request that an existing clinic's page be updated.</p>","icon":10841,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10841","groups":[9],"key":""},{"id":"76","name":"Update provider","descriptionHtml":"<p><b>What to do:</b><br class=\"atl-forced-newline\"> 1. Fill in the fields below and submit your request.<br class=\"atl-forced-newline\">2. If you want to add information to the page, complete the <a href=\"https://ucsf.app.box.com/s/0rrm9lce2pibqd9kcg96ejxgny1g6jvx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Provider Bio Questionnaire</b></a> and submit it following the instructions in the document. You may also attach a document or paste text into the fields below.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Examples:</b><br class=\"atl-forced-newline\"> • <a href=\"https://www.ucsfhealth.org/providers/dr-emilio-quezada\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>UCSF Health provider page</b></a><br class=\"atl-forced-newline\">• <a href=\"https://kids.ucsfbenioffchildrens.org/providers/dr-neeru-kaushik\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>BCH provider page</b></a></p>","callToAction":"Update provider","introHtml":"<p>Request updates to an existing provider’s bio.</p>","icon":10840,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10840","groups":[8],"key":""},{"id":"75","name":"Add bio to provider page","descriptionHtml":"<p>Please download our <a href=\"https://ucsf.box.com/s/0rrm9lce2pibqd9kcg96ejxgny1g6jvx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Provider Bio questionnaire</b></a> before submitting your request. <br class=\"atl-forced-newline\">We’ll ask for the completed document via email within the next week or so. Thank you!</p>","callToAction":"Add bio to provider page","introHtml":"<p>Request our questionnaire for submitting biographical info.</p>","icon":10833,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10833","groups":[],"key":""},{"id":"34","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10766,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10766","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Provider"},{"id":9,"name":"Clinic"},{"id":11,"name":"Other"}],"orderMapping":{"8":[73,76,74],"9":[77,78,79],"11":[80]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d09860b2-959d-347d-89fc-dd46c683fe68","appLinkName":"System Confluence","appLinkUrl":"https://ucsfhealthweb.atlassian.net/wiki","spaceKey":"UWCR","spaceName":"UCSF Website Change Requests","spaceUrl":"https://ucsfhealthweb.atlassian.net/wiki/spaces/UWCR","isServer":false},"labels":[],"projectKey":"UWCR","serviceDeskId":3,"kbLinkDomainURLs":["https://ucsfhealthweb.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UWCR","userLanguageHeader":"Notice","userLanguageMessageWiki":"<p>Before filing a ticket, <b>please review these</b> <a href=\"https://www.ucsfhealth.org/marketing-portal-announcements\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">important announcements</a> about what kinds of updates can and can’t be made to our .org websites at this time, changes to provider-related information on our .org websites, and more.</p>","defaultLanguageHeader":"Notice","defaultLanguageMessage":"Before filing a ticket, *please review these* [important announcements| https://www.ucsfhealth.org/marketing-portal-announcements] about what kinds of updates can and can’t be made to our .org websites at this time, changes to provider-related information on our .org websites, and more.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZGZjNTllNy1jM2RiLTQ0ZGMtODUzMi05YmQ1M2FiZmRiOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0ODgxODYsIm5iZiI6MTc1MTQ4Njk4Nn0.-nea-CFtktyHorgt_PpEa_TxyVxUfQLiTVBiM3W43s8","targetCollection":"upload-project-10220","endpointUrl":"https://api.media.atlassian.com","clientId":"ddfc59e7-c3db-44dc-8532-9bd53abfdb8d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"UCSF Health Marketing Portal","description":"<p>Welcome to the help center - we're here to help! 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