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Before filing a ticket, please review theseimportant announcements about what kinds of updates can and can’t be made to our .org websites at this time, changes to provider-related information on our .org websites, and more.
As part of our submission process, we are now asking that you let us know if any of the material being submitted was generated by AI and which AI tool was used.
Request updates to a provider's webpage or search criteria.
Please be aware that providers will be automatically added to and removed from the UCSF Health/BCH website based on this eligibility criteria:
Must be marked as active in ECHO credentialing data or identified as an Allied Health Provider (AHP) in HR data
Must have a scheduling template in Epic
If a provider is eligible and appears on the website, you can proceed with requesting updates to that provider's webpage or to what criteria bring up the provider in search results.
What to do: 1. Fill in the fields below and submit your request. 2. If you want to flesh out a provider’s webpage, complete the Provider Bio Questionnaire and submit it following the instructions in the document. You may also attach a document or paste text into the fields below.
Note: By May 2026, we expect to give providers self-service access to our provider database, Sparkle, which fuels the UCSF Health/BCH website. When this rolls out, providers will be able to update certain information on their webpages and in their search criteria themselves. Details and instructions to come.
Required fields are marked with an asterisk*
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Other UCSF-related websites are not handled by the UCSF Health digital content team.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"78","name":"Add new medical service or location","descriptionHtml":"<p><b>What to do:</b><br class=\"atl-forced-newline\">1. Download either the <a href=\"https://ucsf.box.com/s/6dag240i5fjf4cmu9g10inbxnj0zhd6m\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>UCSF Health new clinic questionnaire</b></a> (adult) or the <a href=\"https://ucsf.box.com/s/c2xggwvs6brr2tm157nktorhljif27dc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>UCSF BCH new clinic questionnaire</b></a> (pediatric).<br class=\"atl-forced-newline\">2. Fill in the fields below and hit “Save.”<br class=\"atl-forced-newline\">3. Submit your completed questionnaire via email following the instructions in the document.</p>","callToAction":"Add new medical service or location","introHtml":"<p>Request that a new medical service or location/clinic be added to the website.</p>","icon":10845,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10845","groups":[9],"key":""},{"id":"80","name":"All other requests","descriptionHtml":"","callToAction":"All other requests","introHtml":"","icon":10847,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10847","groups":[11],"key":""},{"id":"79","name":"Remove medical service or location","descriptionHtml":"","callToAction":"Remove medical service or location","introHtml":"<p>Request that a medical service or location/clinic page be removed from the website.</p>","icon":10846,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10846","groups":[9],"key":""},{"id":"77","name":"Update medical service or location page","descriptionHtml":"","callToAction":"Update medical service or location page","introHtml":"<p>Request that an existing medical service or location/clinic page be updated.</p>","icon":10841,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10841","groups":[9],"key":""},{"id":"76","name":"Update provider listing","descriptionHtml":"<p><br class=\"atl-forced-newline\"> Please be aware that providers will be <b>automatically added to and removed from</b> the UCSF Health/BCH website based on this eligibility criteria: <br class=\"atl-forced-newline\"></p>\n<ul>\n <li>Must be marked as active in ECHO credentialing data or identified as an Allied Health Provider (AHP) in HR data</li>\n <li>Must have a scheduling template in Epic</li>\n</ul>\n<p>If a provider is eligible and appears on the website, you can proceed with requesting updates to that provider's webpage or to what criteria bring up the provider in search results. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>What to do:</b><br class=\"atl-forced-newline\"> 1. Fill in the fields below and submit your request.<br class=\"atl-forced-newline\">2. If you want to flesh out a provider’s webpage, complete the <a href=\"https://ucsf.app.box.com/s/0rrm9lce2pibqd9kcg96ejxgny1g6jvx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Provider Bio Questionnaire</b></a> and submit it following the instructions in the document. You may also attach a document or paste text into the fields below.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Note: By May 2026, we expect to give providers self-service access to our provider database, Sparkle, which fuels the UCSF Health/BCH website. When this rolls out, providers will be able to update certain information on their webpages and in their search criteria themselves. 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Thank you!</p>","callToAction":"Add bio to provider page","introHtml":"<p>Request our questionnaire for submitting biographical info.</p>","icon":10833,"iconUrl":"https://ucsfhealthweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10833","groups":[],"key":""},{"id":"73","name":"Add provider","descriptionHtml":"<p><b>What to do:</b><br class=\"atl-forced-newline\">1. <a href=\"https://ucsf.app.box.com/s/0el1sif5oc12z0bi3zx8m9uwkqyndqso\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>See who is eligible</b></a> to have a provider page on ucsfhealth.org or ucsfbenioffchildrens.org.<br class=\"atl-forced-newline\">2. Fill in the fields below and submit your request.<br class=\"atl-forced-newline\">3. 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updates can and can’t be made to our .org websites at this time, changes to provider-related information on our .org websites, and more.</p>\n<p>As part of our submission process, we are now asking that you let us know if any of the material being submitted was generated by AI and which AI tool was used.</p>","defaultLanguageHeader":"Notice","defaultLanguageMessage":"Before filing a ticket, *please review these* [important announcements| https://www.ucsfhealth.org/marketing-portal-announcements] about what kinds of updates can and can’t be made to our .org websites at this time, changes to provider-related information on our .org websites, and more.\n\nAs part of our submission process, we are now asking that you let us know if any of the material being submitted was generated by AI and which AI tool was used.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZGZjNTllNy1jM2RiLTQ0ZGMtODUzMi05YmQ1M2FiZmRiOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE5MTAwMjU1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzkxMjIzNDUsIm5iZiI6MTc3OTEyMTE0NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.siDX16umWdXiSYQX6ZcbPCa8PRFIsHC6B61mT9_LXEs","targetCollection":"upload-user-collection--19100255","endpointUrl":"https://api.media.atlassian.com","clientId":"ddfc59e7-c3db-44dc-8532-9bd53abfdb8d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":76,"projectId":10220,"issueType":{"id":"10369","name":"Update provider bio"},"form":{"name":"Update provider listing","descriptionHtml":"<p><br class=\"atl-forced-newline\" /> Please be aware that providers will be <b>automatically added to and removed from</b> the UCSF Health/BCH website based on this eligibility criteria: <br class=\"atl-forced-newline\" /> </p>\n<ul>\n\t<li>Must be marked as active in ECHO credentialing data or identified as an Allied Health Provider (AHP) in HR data</li>\n\t<li>Must have a scheduling template in Epic</li>\n</ul>\n\n\n<p>If a provider is eligible and appears on the website, you can proceed with requesting updates to that provider's webpage or to what criteria bring up the provider in search results. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>What to do:</b><br class=\"atl-forced-newline\" /> 1. Fill in the fields below and submit your request.<br class=\"atl-forced-newline\" />2. If you want to flesh out a provider’s webpage, complete the <a href=\"https://ucsf.app.box.com/s/0rrm9lce2pibqd9kcg96ejxgny1g6jvx\" class=\"external-link\" rel=\"nofollow noreferrer\"><b>Provider Bio Questionnaire</b></a> and submit it following the instructions in the document. You may also attach a document or paste text into the fields below.<br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Note: By May 2026, we expect to give providers self-service access to our provider database, Sparkle, which fuels the UCSF Health/BCH website. When this rolls out, providers will be able to update certain information on their webpages and in their search criteria themselves. 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