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UCSF Health Marketing Portal
  1. UCSF Health Marketing Portal
  2. Social Media Requests

Social Media Requests

Please submit requests to the UCSF Health social media team here.

Social media account

Our team has paused all new UCSF Health-branded or UCSF Benioff Children's Hospitals-branded social media account requests for the time-being. We will update this page when we are accepting new account applications again.

Required fields are marked with an asterisk*

We recommend focusing on just one channel if your clinic or entity is new to social media.

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