UCSF Health Marketing Portal
  1. UCSF Health Marketing Portal
  2. Social Media Requests

Social Media Requests

Please submit requests to the UCSF Health social media team here.

Social media data

Request social media data from the UCSF Health/UCSF Benioff Children's Hospitals channels.

Required fields are marked with an asterisk*
e.g. 20/Jul/25

Please allow at least 10 business days for all data requests.

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